Privacy Policy

We collect only what we need to provide and improve our services:

• Contact details you give us — name, business name, email address, phone number, and anything you write in a form or message.
• Call and message data — phone numbers, date and time, duration, call recordings and transcripts (where permitted by law and disclosed at the start of the call), and the content of SMS/MMS messages sent or received through our systems.
• Payment information — processed by Stripe. We never see or store full card numbers.
• Technical data — IP address, browser type, device type, pages visited, and referring links.

• To answer inquiries, schedule demos, and deliver the services you requested.
• To operate AI voice callers and messaging on behalf of our business clients.
• To process payments, invoices, and subscriptions.
• To improve service quality, accuracy, and reliability.
• To comply with legal obligations and enforce our agreements.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

By providing your mobile phone number to us — through a form, a phone call, or in writing — you agree to receive text messages from Kagan Agency related to your inquiry, appointment, order, account, or the services you requested.

• Consent is not a condition of purchase. You do not have to agree to receive texts in order to buy anything from us.
• Message frequency varies based on your activity and the service you use.
• Message and data rates may apply. Charges come from your mobile carrier, not from us.
• Opt out anytime by replying STOP to any message. You will receive one confirmation message and no further texts. Reply HELP for assistance, or contact us at max@kaganagency.com or (858) 997-4618.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services — such as messaging and telephony providers — is permitted only to deliver the messages you asked for. Text messaging originator opt-in data and consent are never shared with any third party for marketing.

Our AI voice callers may answer or place calls on behalf of a business. Where a call is recorded or transcribed, callers are informed at the beginning of the call, consistent with applicable federal and state recording laws (including all-party consent states). Recordings and transcripts are used to fulfill the request, improve accuracy, and resolve disputes. If you do not wish to be recorded, tell the caller or hang up and contact the business directly.

Outbound calls comply with the Telephone Consumer Protection Act (TCPA), including do-not-call and calling-hour rules. To be added to our internal do-not-call list, email max@kaganagency.com.

We share information only with vendors who help us operate, and only to the extent needed. These include telephony and messaging providers (such as Twilio), payment processing (Stripe), cloud hosting and database services, email delivery, and AI model providers used to generate call and message responses. Each is bound by contract to protect your data and use it only for our instructions.

We may also disclose information when required by law, subpoena, or valid government request, or to protect the rights and safety of people and property.

We keep personal information only as long as needed for the purposes described here or as required by law. Call recordings and transcripts are typically retained for up to 12 months, message logs for up to 18 months, and billing records for 7 years for tax and accounting purposes. You may request earlier deletion where no legal obligation requires us to keep it.

We use encryption in transit, access controls, and reputable infrastructure providers to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and will notify affected individuals of a breach as required by applicable law.

Depending on where you live (including California under the CCPA/CPRA, other U.S. state privacy laws, and the EU/UK under the GDPR), you may have the right to:

• Know what personal information we hold about you and request a copy.
• Request correction or deletion of your information.
• Opt out of marketing emails, calls, and texts.
• Object to or restrict certain processing, or withdraw consent.
• Not be discriminated against for exercising these rights.

To make a request, email max@kaganagency.com. We will verify your identity and respond within the time required by law (generally 45 days).

Our site uses essential cookies and may use basic analytics to understand traffic and improve the experience. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 13. If we learn we have, we will delete it.

We may update this policy from time to time. The "Last updated" date above reflects the most recent version, and material changes will be posted on this page.

Kagan AI LLC
York, Maine, United States
max@kaganagency.com
(858) 997-4618